Account Deletion

You can delete your RedGen Annapolis account and personal information at any time. There are two ways to do it.

Delete from inside the app

This is the fastest way and takes effect immediately.

• Open the RedGen app and sign in.
• Go to the Profile tab.
• Scroll to the bottom and tap Delete Account.
• Confirm when prompted.

Request deletion by email

If you no longer have the app installed, email info@redgenannapolis.com from the address on your account with the subject "Account deletion request". We will verify it is you and complete the deletion within 30 days, and we will email you when it is done.

What is deleted

• Your name, email address, and phone number.
• Your password.
• The push notification tokens registered to your devices.
• Your intake and consent form responses, other than any record we are required to keep by law.
• Your ability to sign in — the account is closed and cannot be recovered.

What happens to your bookings

What we keep, and for how long

After deletion we retain a minimal, de-identified record of past appointments and payments — dates, services, and amounts, with your identifying details removed — because we are required to keep financial and service records for tax, insurance, and liability purposes. These records are kept for the period required by Maryland law and are not used to contact you or to rebuild your profile.

Payment records held by Square are governed by Square's own retention policy and are outside our control.

Questions

See also our Privacy Policy.