Support

Need a hand with the RedGen app or an appointment? Reach us any of these ways and we will get back to you within one business day.

Common questions

I can't sign in

Use Forgot Password on the sign-in screen and we will email you a reset link. If the email does not arrive within a few minutes, check your spam folder, then email us and we will reset it for you.

How do I cancel an appointment?

Open the Bookings tab, tap the appointment, and choose Cancel Booking. Please give us as much notice as you can — see our Terms of Service for the cancellation window.

I requested a membership or package — why isn't it active?

Memberships and packages are paid for at the studio, not in the app. Once you request one, it shows as pending until payment is arranged with our front desk, then it activates and its sessions become available to book.

I'm not getting appointment reminders

Check that notifications are enabled for RedGen in your device settings — on iOS under Settings › Notifications › RedGen, on Android under Settings › Apps › RedGen › Notifications. If they are on and you are still not receiving them, sign out and back in so the app can re-register your device.

How do I change my name, email, or phone number?

Open the Profile tab and tap Edit.

How do I delete my account?

See Account Deletion.

Report a problem

If something in the app is broken, email info@redgenannapolis.com with your device (iPhone or Android), what you were trying to do, and what happened. A screenshot helps a great deal.