Terms of Service

These Terms of Service ("Terms") are an agreement between you and RedGen Annapolis ("RedGen", "we", "us"). They govern your use of the RedGen mobile app and app.redgenannapolis.com (together, the "Services"). By creating an account or booking with us, you agree to these Terms.

1. Who May Use the Services

You must be at least 18 years old to create an account. If you are booking on behalf of someone under 18, you confirm that you are their parent or legal guardian and that you accept these Terms on their behalf.

2. Your Account

You agree to give us accurate information when you register and to keep it current. You are responsible for keeping your password confidential and for any activity under your account. Tell us right away at info@redgenannapolis.com if you believe your account has been used without your permission.

You may delete your account at any time from inside the app. We may suspend or close an account that is used to abuse staff, repeatedly no-show, or violate these Terms.

3. Booking Appointments

Booking through the Services requests an appointment at a specific time with a specific practitioner. An appointment is confirmed when it shows as confirmed in the app or when we confirm it to you directly. We may need to reschedule an appointment because of practitioner availability, illness, or an emergency; if we do, we will contact you and offer the next available time or a full release of any session held for it.

4. Cancellations and No-Shows

You can cancel an upcoming appointment from the app. Please give us as much notice as you can — late cancellations and no-shows keep a slot from another client and may, at our discretion, use up a membership or package session or incur a fee. Our current cancellation window is posted at the studio and provided when you book.

5. Payment

Prices shown in the app are current at the time of display and may change. In-studio card payments are processed by Square. You are responsible for the full price of any service you receive.

6. Memberships and Packages

• Sessions. Memberships and packages grant a set number of sessions for eligible services. Which services are eligible is shown in the app.
• Expiration. Package and membership sessions expire according to the terms shown when you request them. Expired sessions are not refunded or extended unless we agree otherwise in writing.
• Pausing. Where a membership can be paused, sessions are unavailable while it is paused.
• Cancellation. Cancelling a membership ends it at the close of your current billing period. Sessions remaining at that point are forfeited unless we agree otherwise.
• Non-transferable. Memberships and packages are personal to you and cannot be sold or transferred, except through a shared membership link we provide.

7. Health and Safety

Our services are wellness and recovery services. They are not medical care, diagnosis, or treatment, and they are not a substitute for advice from a licensed healthcare provider. Talk to your doctor before starting any new wellness program, particularly if you are pregnant, have a heart condition, or have any injury or medical condition.

You agree to answer our intake and consent forms accurately and completely, and to tell your practitioner about anything that might affect your safety during a session. You may stop a session at any time.

8. Acceptable Use

You agree not to:

• use the Services for anything unlawful, or to harass, threaten, or abuse our staff or other clients;
• book appointments you do not intend to keep, or make bookings in someone else's name without their permission;
• attempt to access another user's account or any part of our systems you are not authorized to reach;
• interfere with, overload, probe, or reverse engineer the Services;
• copy, scrape, or resell any part of the Services.

9. Our Content

The RedGen name, logo, app, and site content belong to RedGen Annapolis or our licensors. We grant you a personal, revocable, non-exclusive licence to use the app to book and manage your own appointments. Nothing here transfers ownership of anything to you.

10. Notifications and Messages

By giving us your phone number you agree that we may text you about your appointments. Message and data rates may apply. Reply STOP to any message to opt out of texts; you will still receive appointment email. Push notifications are optional and controlled from your device settings.

11. Disclaimers

The Services are provided "as is". We do our best to keep booking accurate and available, but we do not warrant that the Services will be uninterrupted, error-free, or that every displayed time slot will remain available. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the fullest extent permitted by law, RedGen Annapolis is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the service that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for personal injury caused by our negligence.

13. Changes to the Services or These Terms

We may change the Services or these Terms. If we make a significant change to these Terms, we will update the date at the top of this page and tell you in the app or by email before it takes effect. Continuing to use the Services after a change means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Anne Arundel County, Maryland, and you and RedGen each consent to that jurisdiction.

15. Contact Us

See also our Privacy Policy.